Refunds and Returns Policy
Last Updated: February 24, 2024
1. Overview
Welcome to Delux Wellness Blends! We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help with our easy and transparent refunds and returns policy.
2. Eligibility
To be eligible for a return and refund, please ensure the following:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging.
- You must have proof of purchase (order confirmation, receipt).
3. Timeframe
You have 30 days from the date of purchase to initiate a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.
4. Initiation Process
To initiate a return, please follow these simple steps:
- Contact our customer support team at Red_onesf@outlook.com within 30 days of receiving your order.
- Provide your order number and reason for return.
- Our team will guide you through the return process and provide you with further instructions.
5. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
6. Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Exchanges
If you wish to exchange an item for a different product or variant, please follow the return process as outlined above. Once your return is received and approved, you can place a new order for the desired item on our website.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Red_onesf@outlook.com. We will arrange for a replacement or refund as appropriate, at no additional cost to you.
9. Contact Us
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact our customer support team at:
Email: Red_onesf@outlook.com
Address: Meknès Tafilalet 50070 acima Maroc
10. Changes to Policy
We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
Note: This refunds and returns policy is provided for informational purposes only and does not constitute a legally binding agreement. We encourage you to review the complete policy on our website before making a purchase.